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Zonka Feedback is a complete customer feedback platform with customizable feedback forms, real-time reporting, in-depth analysis and instant alerts for retail stores, supermarkets, malls and shops.
Sign up now for free and start taking customer feedback in minutes!
Set up a feedback system at retail stores & shopping centers. Easily track and compare shopper's feedback and retail customer satisfaction across locations.
Take feedback at retail stores, shopping centers using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the shopping retail bill.
Your retail customers speak different languages? No problem – set up your retail surveys and feedback forms in multiple languages and let customers choose their preferred language!
Create engaging and effective customer feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback post purchase at the store or online.
Take customer feedback in stores, malls, shopping centres on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.
Create and add online surveys on your website or send survey links to get feedback for their shopping experience.
Send emails with survey links to customers to give feedback or embed survey questions within email.
Send mobile-responsive survey links to shoppers and customers through SMS to share their experience and feedback about the experience at the hospital.
Get real-time notifications and alerts for all customer feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
Get customer feedbacks about stores and their experience through multiple channels, understand trends and improve shoppers’ experience.
Allow your shoppers to rate sales assistants, billing counter staff, store manager and other staff members on various parameters.
Compare performance of each store and supermarket using location-comparative reports and across time using date-comparative reports.
Get the summarized feedback report delivered to your inbox either daily, weekly or monthly and stay up to date with the customer feedback.
Deploy touchscreen tablets and smartphones for feedback collection across the premises of your retail stores and showrooms. Collect shopper feedbacks without internet and sync the data later.
Allow shoppers and buyers to rate your shopping mall on multiple parameters including ambience, convenience, help offered by staff, courtesy shown by store managers or in-charge and more.
Capture buyer sentiments in the supermarkets and departmental stores arising out of their frequent visit at your store. Utilize this data for making improvements and required changes in your store.
Capture online shopper feedback via web surveys distributed through SMS, Emails and QR Codes. Collect feedback from within your eCommerce app by integrating Zonka with your app.
Measure your customers & shoppers’ experience by measuring Net Promoter Score, Rating Score and Customer Effort Score. Understand customer satisfaction, loyalty, and likeliness to recommend your brand.
Allow your customers to rate sales person, store managers or in-charges on set parameters such as helpfulness, responsiveness, friendliness and easily track staff performances in store.
Manage complaints through real-time feedback alerts and notifications and act on them with team collaboration at the retail stores. Assign tasks to be completed and ensure proper follow-ups.
Customize retail surveys using Zonka’s survey builder and run loyalty programs in-store. Easily track repeat customers over a period of time and also repeat customers across various locations and stores.
Install desk-mounted kiosks at the billing counters at stores and capture customer data. Utilize this customer data for sending newsletter and sharing promotional updates about the stores.
Sign up for a 15-day free trial or schedule a demo to know more.
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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